Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free worldwide delivery to your doorstep. Just select your favorite product and we’ll take care of the delivery. Orders are shipped and delivered through DHL Express courier services.
Vascari brings you exclusive White Glove Service. This service is available in Central London only.

Which payment methods are accepted in the Online Shop?

Vascari offers you a flexibility in payment while purchasing any product from our Online Shop. We accept the following payments:

  • Credit Card
  • Visa
  • Stripe
  • American Express
  • Apple Pay
  • Google Pay
  • Bitcoin Wallet
  • MasterCard Secure Code
How long will delivery take?

You will receive your products within 5 business days. After getting the order confirmation mail. Personalized items require an additional 1 – 3 business days to be completed.
Orders within England are delivered the next working day.

  • Additional time may be required for the delivery of orders that are received during the peak seasons or public holidays. These orders may subject to delivery delays more than the regular orders.
  • Orders may face delays depending upon the Customs Office requirements of specific countries due to clearance process and the additional documents required.  
How secure is shopping in the Online Shop? Is my data protected?

Vascari is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
We treat all information that you give us personally and confidentially.

What exactly happens after ordering?

After completing the order process on our Online Shop, you will get an order confirmation mail. After that you will receive your order within 3 – 5 working days.
For customized orders, our support team will contact you and will guide you accordingly.

Do I receive an invoice for my order?

Yes, for every order placed on our Online Shop, you receive an invoice stating the details of your purchase.