Return Refund Policy
Returns Policy
At Vascari.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully content, our returns policy is designed to make the process as smooth and straightforward as possible.
Eligibility for Returns
- Items may be returned within 30 days of receipt.
- Items must be unused, unworn, and in their original condition.
- All tags, packaging, and accessories must be intact and included.
- Customized or personalized products are non-returnable.
Non-Returnable Items
We regret that the following items cannot be returned:
- Customized or personalized products.
- Items marked as final sale or non-returnable.
- Products that have been damaged, altered, or used after delivery.
How to Initiate a Return
- Contact Us: Email us at support@vascari.com with your order number and reason for return. Attach images if applicable.
- Approval Process: Our customer service team will provide a Return Authorization Number (RAN) if eligible.
- Shipping the Item: Securely package the item and include the original receipt or proof of purchase along with the RAN. Ship it to the address provided by our customer service team.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges are non-refundable.
Exchanges
We offer exchanges for the same product in a different size or colour, subject to availability. To initiate an exchange, please follow the steps outlined in the “How to Initiate a Return” section.
Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact us within 48 hours of delivery.
- We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns about our returns policy, please reach out to us:
- Email: support@vascari.com
- Phone: +44207 0888044
Thank you for shopping with Vascari.com. We value your trust and satisfaction!